EXCHANGES AND RETURNS

Once your parcel is received, if you are not entirely satisfied with your purchase, you've got 21 days from the shipments date to change it for free. You can exchange it for another product or we can give you your money back. We can also issue a non-expiring credit code that can be used for future purchases in our online store. Returns must be in perfect condition, with their original packaging, and all labels attached. When making a return, please include your purchase invoice.

To start the process: write to us at hola@isladeloboswimwear.com indicating which garment you want to return and which one you want to receive in exchange (or money back or credit code). We will reply as soon as possible to coordinate the next step.

SPAIN AND PORTUGAL (Peninsula and Balearic Islands)

We will coordinate with you a convenient pick-up time slot so that MRW, SEUR or similar (depending on your place of residence) picks up your package at your indicated address. Once the parcel is received, we will proceed with the new shipping request, or send you your money back or credit code. The money refund will be done via the same payment method you used at the time of making your purchase. You can only make one change without charge. Once this benefit has been used, the pickup cost and new shipping will be borne by the buyer. When making a change, the option to get a refund or credit code is automatically void.

REST OF THE WORLD

DHL, FEDEX or similar (depending on your place of residence) will contact you to collect your package at a convenient time slot. Once the parcel is received, we will proceed with the new shipping request, or send you your money back or credit code. The money refund will be done via the same payment method you used at the time of making your purchase. You can only make one change without charge. Once this benefit has been used, the pickup cost and new shipping will be borne by the buyer. When making a change, the option to get a refund or credit code is automatically void.

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